Communications & Marketing: Phase I
More than 200 communications shops across IU use the Salesforce Marketing Cloud to manage communications and campaigns across their various constituencies.
University HR: Phase I
As part of the HR2020 strategic plan to be nimble and adapt to the changing needs of the institution, IU HR uses Salesforce for all customer service requests—with available, cross-trained HR staff who can provide consistent answers every time.
Undergraduate Recruitment/Admissions: Phase I
IUPUI and the regional campuses have transitioned all legacy recruitment functionality to Salesforce. Additionally, the Office of Online Education uses Salesforce for recruitment. Many campuses had adopted much more functionality in Salesforce than they did with previous systems, in just nine months.