Building an SMS Consent Form
Modern Campus Message users may use web forms to capture SMS consent for constituents. Web form configuration guidelines are outlined below, and a FireForm template is available at FireForm SMS Consent Integration.
Minimum Form Content
- First Name
- Last Name
- Email Address
- Mobile Number
- SMS Consent Checkbox*
- *Note: The SMS Consent Checkbox field can NOT be required.
- Required verbiage:
“By providing your number and checking the box above, you are agreeing to subscribe and receive informational and commercial text messages from Indiana University. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Message frequency varies per user. Text HELP or visit Contact IU for assistance. Text STOP to opt out at any time. View Terms of Service and Privacy Policy.”
An example web form is available here: https://iucrm-fireform.eas.iu.edu/online/form/index/smsoptin.
CRM Connection Details
Automatically add web form submissions to the CRM by connecting the form using Form Handler.
Field Mappings
Form Field | API Field Name | Example |
Event Source | sms_consent_event__c.event_source__c | Web Form |
Event Type | sms_consent_event__c.event_type__c | Opt-In* |
Event Date | sms_consent_event__c.event_date__c | [DATE/TIME] |
Consent Package ID | SMS_Consent_Event__c.sms_consent_package__c | YOUR_CONSENT_PACKAGE_ID** |
First Name | Contact.FirstName | Herman |
Last Name | Contact.LastName | Wells |
Email Address | Contact.Email | |
Mobile Number | Contact.MobilePhone | 8125551234 |
*Because form submission alone does not qualify as explicit consent, logic may need to be performed to ensure that the opt-in checkbox is selected prior to sending the consent submission to CRM.
**A consent package ID is automatically configured for your program in Modern Campus Message. Contact the Enterprise CRM team at crmhelp@iu.edu if you need your package ID.