University HR: Phase I
As part of the HR2020 strategic plan to be nimble and adapt to the changing needs of the institution, IU HR uses Salesforce for all customer service requests—with available, cross-trained HR staff who can provide consistent answers every time. IU’s HR staff use Salesforce for the management of all employee case records and associated service requests.
The HR implementation includes:
- Coordination of the 10 HR centers of expertise and the main HR Customer Care Center
- Email templates
- Service desk consoles