CRM minor enhancement process
The CRM minor enhancement process provides a path to rapidly address enhancements that can be completed with minimal effort. Since it does not require incorporation into a CRM Major Project, it provides a path for delivering continuous improvements through requested minor enhancements outside of large-scale implementation projects.
Increasing demand has been continuous with substantial ongoing expansion targeted. There is a need to be more nimble in delivering platform modifications, so that areas of adoption can request minor functional changes and have them accommodated outside of the scoped project model. To accomplish this, a parallel process is required where areas of adoption can submit ad hoc and small-scale enhancement requests that may be delivered using agile approaches to provide sustainable system improvements and avoid functional stagnation.
This process augments the current larger-scoped projects, but does not replace or detract from it. It is imperative that the process incorporates cross-pillar input to allow for global prioritization that maximizes the enterprise value added by each effort.