CRM Data Integrity Service Center
The CRM Data Integrity Service Center (DISC in short) aligns with the External Organization Relationships (EOR) pillar in IU CRM to support data integration process. The main goal of the DISC team is to ensure EOR data integrity and to provide our users and customers high quality and up-to-date organizational data.
We are responsible for record creation and management, including data integration from external source systems and data requests submitted by external groups or departments. We are also responsible for verifications when account records are created, which includes deduplication and establishing organizational hierarchy. We also provide assistance to customers with reporting in Salesforce.
Services we provide:
- New Organizational Records Request
- Maintenance of existing Organizational Records
- Establishing or Maintenance of Organizational Hierarchy
- Deduplication request for existing Organizational Records
For more details about the DISC or guidelines for using our services, please refer to the DISC User Playbook.
Submit your request through our online request form or if you have any related questions or concerns, feel free to reach out to crmsvcs@iu.edu for more information. One of our DISC team members will reach out to you within 2 business days.