Videos

IU CRM Videos

Watch infoshares, tutorials, and other videos on IU CRM.

 

First look: the IU CRM Initiative

March 30, 2018
Wrubel Commons, CIB

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Chris Tompkins, Director of the IU CRM Initiative, presents an introduction to constituent relationship management at IU. Topics include CRM in higher ed., IU's new ELA with Salesforce, the IU CRM Initiative's role, and an overview of adopting, change requests, and governance. Chris took questions throughout the presentation.

IU CRM: Pillars of Adoption

April 20, 2018
Wrubel Commons, CIB

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What is an adoption “pillar”? Chris Tompkins, Director of the IU CRM Initiative, presents the concept, explaining the differences between a pillar of adoption and individual areas that have adopted the IU CRM platform. This talk also includes a high-level overview of the capabilities already available for the three current pillars: Communications, Admissions/Recruiting (undergrad.), and University HR.