Message Status

Modern Campus Message allows you to change the status of conversations so that they can more easily be found. The statuses are as follows:

• Active
  • Ongoing conversations that still need attention
• No Action Needed
  • Conversations that have been completed and no long need immediate attention
• Unread
  • Conversations that are active and not yet read.
• Starred
  • Star a conversation to draw further attention to it. Maybe because you need to follow-up or you'll need a colleague to weigh in before you respond. The star filter will allow your program's users to narrow down to conversations that have been flagged or those that have not.

Changing the Status of a Message

Single Message

1.  In Modern Campus Message, click on the Messages tab.
2. In the Conversation List, click on the message you would like to work on.
3. When the Conversation History loads into the rightmost panel, look in the upper right-hand corner of that panel. You should see a green check mark to indicate that the contact is opted-in to your program and three other symbols: a star, two conversation bubbles, and an inbox icon.
4. You can click on these icons to change the message status as follows:
   • Clicking on the star will toggle the message between being starred and unstarred.
   • Clicking the conversation bubbles will toggle the message between active and no action needed.
   • Clicking on the inbox icon will toggle the message between read and unread.

Multiple Messages

1. In Modern Campus Message, click on the Messages tab.
2. In the Conversation List, select the message or messages you want to change the status of by checking the checkbox next to it.
   • You can also select all messages in the conversation list by checking the checkbox at the top of the list.
3. At the top of the Conversation list, click the dropdown arrow next to "Select Action."
4. A list will appear with the following actions:
   • Mark as Active
   • Mark as No Action Needed
   • Mark as Read
   • Mark as Unread
   • Mark as Starred
   • Mark as Not Starred
5. Click on the action you wish to perform on your selected message(s). Once the inbox screen reloads, the message status will be changed and the message filters to the left will update to reflect the number of messages in each category.